1. Privacy Policy — LA MEDIA

Introduction

At LA MEDIA , we are committed to protecting your personal information and providing transparency in how we handle data.

Information We Collect

• Personal Information: Name, phone number, email, business details, billing details

• Usage Data: Device info, IP address, browser type, pages visited

• Cookies & Analytics: For improving user experience and performance

How We Use Your Information

• To deliver and manage our marketing and creative services

• To communicate project updates, approvals, and inquiries

• To improve website performance

• To process payments and invoices

Sharing of Information

We never sell your personal data.

We only share information with:

• Verified third-party platforms (analytics, payment systems, project tools)

• Team members or contractors working on your project

• Legal authorities if required

Your Rights

You may request:

• Access to your stored data

• Corrections or deletion of information

• Removal from promotional communication

Privacy Contact

📩 luxeaura.mediaa@gmail.com

2. Terms & Conditions — LA MEDIA

Introduction

By using LA MEDIA’s website or services, you agree to these Terms & Conditions.

Service Scope

LA MEDIA provides:

• Digital marketing

• Video production

• Graphic design

• Web development

• Social media content creation

• Advertising strategy & campaign management

Client Responsibilities

Clients agree to:

• Provide accurate brand and content information

• Respond promptly for feedback and approvals

• Respect timelines and payment terms

Intellectual Property

• All drafts, concepts, and creative materials remain LA MEDIA’s property until payment is fully completed.

• After full payment, rights to final files may be transferred depending on the project agreement.

Payment Terms

• Payments must be completed as per invoice or package selected.

• Delayed or incomplete payments may pause the project.

Limitation of Liability

LA MEDIA is not responsible for:

• Losses due to third-party platforms (e.g., Meta, Google, payment gateways)

• Incorrect results caused by outdated information provided by the client

Service Termination

LA MEDIA reserves the right to stop service if:

• Policies are violated

• Payments are overdue

• Misuse of content or communication occurs

3. Refund Policy — LA MEDIA

Refund Eligibility

Refunds are only considered if:

• No work has been started

• Duplicate payment was made

• A technical issue made service delivery impossible

Non-Refundable

• Work already completed

• Monthly or retainer packages

• Advertising budget spent on Meta/Google

Refund Request

📩 luxeaura.mediaa@gmail.com

4. Cancellation Policy — LA MEDIA

Clients may cancel services anytime. However:

• Payments already made are non-refundable

• Ongoing work will be immediately stopped

• Client must pay for any work already completed

5. Disclaimer — LA MEDIA

• All marketing and creative content is prepared based on information shared by the client.

• LA MEDIA is not responsible for inaccuracies in client-provided details.

• Marketing results vary based on platform algorithms, competition, and client industry.